Frequently Asked Questions
Answers to the questions we hear most often.
It means we handle everything — monitoring, maintenance, security, support, and planning. You don't need an internal IT person or team. We're your IT department, available whenever you need us.
Most clients are fully onboarded within 1-2 weeks. We'll audit your current setup, migrate what needs migrating, and get monitoring and support in place without disrupting your day-to-day operations.
We aim for a 24-hour average resolution time. Critical issues — like a server down or security breach — get immediate attention. Routine requests are typically handled same-day.
No. We offer month-to-month plans because we believe you should stay because the service is great, not because you're locked in. That said, most clients stick around for years.
That's fine — most clients do. We'll audit what you have, keep what works, and improve or replace what doesn't. We're not going to rip and replace just for the sake of it.
Absolutely. We set up and manage VPNs, cloud-based tools, remote access solutions, and security policies that work whether your team is in the office, at home, or on the road.
We have deep experience in education, manufacturing, healthcare, and retail — but our managed IT services work for any small to mid-size business. If you have industry-specific compliance or software needs, we'll tailor our approach.
Our Starter and Pro plans are flat monthly rates with a user cap. This keeps it simple — no surprise charges when you add a device or need extra support. For larger organizations, our Custom plan is tailored to your specific needs.
You upgrade. Moving from Starter to Pro or Pro to Custom is seamless — no downtime, no re-onboarding. We'll help you figure out the right time to move up based on your growth.
We take a layered approach: firewalls, endpoint protection, encrypted backups, monitoring, and employee security training. For clients with compliance needs (HIPAA, PCI-DSS), we build those requirements into your security plan from day one.